See Everything. Document Everything. Solve Anything.
Managed Network Intelligence & Documentation
- Deploy Auvik Network Monitoring for Real-Time Visibility
- Centralize Knowledge with IT Glue Documentation
- Automate Asset Discovery & Configuration Backups
- Eliminate the "Tribal Knowledge" Risk Factor
- Visualize Network Maps & Traffic Analysis Instantly
- Secure Password Management & SOC 2 Compliance
- Sync Live Asset Data Directly into Your Documentation
- Reduce Troubleshooting Time by 50% or More
The Most Promising Approach to IT Management
Information is the lifeblood of IT, but in most organizations, it is either missing, outdated, or stuck in someone’s head. You likely face two massive problems daily.
First, you are “network blind”—you don’t know exactly what devices are on your network, how they are connected, or who is hogging the bandwidth until something breaks. Second, you are suffering from “knowledge sprawl.” Critical passwords are on post-it notes, network diagrams are three years old, and your standard operating procedures (SOPs) are buried in random Word documents. When a crisis hits, your team wastes valuable hours just trying to find the right login credentials or trace a cable. This inefficiency isn’t just annoying; it kills your profitability and increases your Mean Time to Resolution (MTTR). Excensure changes the dynamic.
We deploy the ultimate “Source of Truth” stack: Auvik for the eyes, and IT Glue for the brain. We use Auvik network monitoring to automatically map and monitor your entire infrastructure in real-time. Then, we integrate it with IT Glue documentation to ensure that every asset, password, and procedure is instantly accessible and linked. We don’t just sell you the tools; we manage the integration. We ensure the live data from Auvik feeds directly into IT Glue, creating self-updating documentation that is never obsolete.
This streamlined approach means:
- Your network documentation updates itself automatically.
- Your team has instant visibility into network topology and config changes.
- Your dependence on individual "heroes" is replaced by a system of collective intelligence.
Ready to build a glass-house infrastructure? Click the button below to schedule a demo.
The Business Risks of Flying Blind
It is tempting to rely on free tools, spreadsheets, and manual diagrams. But failing to professionalize your documentation and monitoring creates massive operational liabilities. Here are the real, tangible business challenges you invite when you don’t have a managed MSP documentation tool stack:
- You Are Vulnerable to the "Bus Factor" If your senior engineer leaves tomorrow, do they take the keys to the kingdom with them? Without centralized IT Glue documentation, you lose the "tribal knowledge" required to run your business. We capture that knowledge permanently, ensuring you own your processes, not your employees.
- You Face Extended Downtime When a switch fails, how long does it take to find the backup configuration? Without Auvik network monitoring automatically backing up configurations, you might have to rebuild devices from scratch. We ensure you can roll back to a working config in seconds.
- You Are Exposed to "Shadow IT" Users plug in rogue devices—wireless access points, IoT cameras, and personal laptops—that bypass your security. Auvik detects these devices instantly. Without it, these security holes remain invisible until they are exploited by attackers.
- You Waste Hours on Information Hunting The average technician spends 20% of their day looking for information. Searching for the right it glue login, the correct IP address, or the vendor support number bleeds efficiency. We put every piece of data one click away.
- Your Security Audits Will Fail Compliance frameworks like SOC 2 and HIPAA require rigorous asset management and access logs. Spreadsheets don't cut it. Our managed stack provides an immutable audit trail of who accessed what password and when, ensuring you pass audits with flying colors.
Ready to secure your knowledge assets? Click the button below.
Core Features of Our Auvik & IT Glue Solutions
We combine two best-in-class platforms into a single, managed ecosystem. Here is how we use them to transform your operations.
- Automated Network Mapping (Auvik) Stop drawing diagrams in Visio. Auvik automatically discovers every device on your network and builds a dynamic, live map. You can see exactly how a printer connects to a switch, which port is in use, and where the bottlenecks are—updated in real-time.
- Configuration Backup & Restore (Auvik) We treat network devices like servers. Auvik automatically backs up the running configuration of your firewalls, switches, and routers every time a change is detected. If a bad update bricks a device, we can restore the previous "known good" configuration instantly.
- Structured Documentation & Relations (IT Glue) Data without context is useless. IT Glue features allow us to link assets together. We link the "Firewall" asset to the "Password" asset, the "Vendor Support" contact, and the "Troubleshooting SOP." When you look at a device, you see everything needed to support it on one screen.
- Secure Password Management (IT Glue) We move you away from Excel password lists. IT Glue provides a SOC 2-compliant, encrypted vault for all credentials. Granular permissions mean you can share Wi-Fi passwords with the helpdesk while restricting domain admin credentials to senior engineers only.
- The "Live Sync" Integration We connect the two platforms. Auvik scans the network and pushes serial numbers, firmware versions, and IP data directly into IT Glue. Your documentation is never out of date because the network itself is updating the records.
Are you ready to see these features in action? Click the button below to get started.
Our Comprehensive Documentation & Monitoring Services
We don’t just hand you a login; we build the library. We are your librarians and your watchmen.
Auvik Deployment & Tuning
We deploy the Auvik collectors across your subnets. We tune the alerts to eliminate noise—ensuring you are notified when a server goes down, but not when a printer goes to sleep—and configure the traffic analysis to spot bandwidth hogs.
IT Glue Structure & Migration
We build the “Information Architecture” for your business. We migrate your messy folders and spreadsheets into IT Glue’s structured flexible assets. We standardize your naming conventions so that “Server 01” is always “SRV-01,” making search instant and reliable.
SOP Development & Standardization
Documentation is useless if it’s poorly written. Our team helps you convert your rough notes into professional Standard Operating Procedures (SOPs). We create checklists for “New Hire Onboarding” or “Server Patching” that your team can follow for consistent results.
Asset Lifecycle Management
We use the Auvik/IT Glue data to track the age of your fleet. We generate reports showing which switches are reaching End-of-Life (EOL) or which servers are out of warranty, allowing you to budget for replacements proactively rather than reactively.
Security & Access Governance
We manage the keys. We set up Multi-Factor Authentication (MFA) and IP restrictions for it glue login access. We also configure “Workflows” that alert you if a critical password is viewed or modified, providing an extra layer of internal security.
Eager to know more? Click on the button below now.
How Excensure Helps You Build Efficiency
Partnering with us for network documentation software and monitoring isn’t an overhead cost; it is an efficiency multiplier. Here is the return you can expect.
Slash Mean Time to Resolution (MTTR)
By putting the map, the password, and the manual in one place, we cut troubleshooting time by 50%. Your engineers stop investigating "what" the problem is and start fixing it immediately.
Eliminate "Key Person" Dependency
Your business becomes resilient. Because everything is documented in IT Glue, a junior technician can solve problems that used to require a senior engineer. You can scale your team without a drop in service quality.
Justify IT Spend with Data
Auvik provides the hard data you need to prove network issues. Instead of guessing that "the internet is slow," you can show a report proving that "User X was streaming 4K video at 2:00 PM," allowing for fact-based management decisions.
Seamless Onboarding for New Techs
New employees are productive on Day One. Instead of a week of shadowing, they get a login to IT Glue where they can find every procedure and credential they need to do their job, guided by our standardized SOPs.
Disaster Recovery Readiness
If your office burns down, your documentation survives. Because IT Glue and Auvik are cloud-based, your critical recovery information (insurance policies, vendor contacts, cloud keys) is accessible from anywhere, ensuring you can rebuild fast.
There is more. Why don’t you click the link below and explore now.
How We Get You Started
We have a proven, five-step process for deploying the ultimate network intelligence stack. Your dedicated Systems Engineer will guide you every step of the way.
Discovery & Access
We audit your current documentation state (or lack thereof). We identify your subnets and gain administrative access to deploy the necessary collectors.
Auvik Deployment (The Scan)
We install the Auvik collector on a virtual machine or lightweight server. Within minutes, it begins scanning, discovering devices, and building the network map. We validate that all critical devices are seen via SNMP and WMI.
IT Glue Structure & Sync
We provision your IT Glue tenant. We configure the API integration with Auvik to begin the initial asset sync. We set up the sidebar structure to match your specific business needs (e.g., LAN, Wireless, Vendors, Passwords).
Data Import & SOP Creation
We ingest your existing data. We import your password spreadsheets and existing Word docs. We work with your team to write the "Core 10" SOPs—the ten most critical procedures your team performs weekly.
Training & Go-Live
We train your team. We show them how to use the "Related Items" feature, how to check traffic flows in Auvik, and how to document their work as they go. We turn documentation from a "chore" into a "habit."
Ready to Master Your Infrastructure?
Stop searching for passwords and guessing at network diagrams. Partner with Excensure to deploy Auvik and IT Glue for total visibility and control.
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FAQ
Your Questions About Auvik and IT Glue Answered
Auvik is a cloud-based network monitoring and management software designed specifically for IT managed service providers (MSPs) and internal IT teams. It automatically discovers network devices, maps the network topology, backs up device configurations, and analyzes traffic flow. It acts as the "eyes" of the network, giving you real-time visibility into infrastructure health.
Auvik pricing is model-based on "billable devices," typically defined as network infrastructure (firewalls, switches, routers, controllers). Unlike other tools, it generally does not charge for "edge" devices like workstations, printers, or access points. Pricing is tiered (usually "Essentials" vs "Performance") and is custom-quoted based on the size of the network infrastructure you are managing.
Auvik automates the tedious parts of network management. It performs automated network mapping, tracks inventory (serial numbers, support status), monitors performance (bandwidth, packet loss), and importantly, performs automated configuration backups. If a device fails or a config change breaks the network, Auvik allows you to restore the previous version instantly.
Auvik automates the tedious parts of network management. It performs automated network mapping, tracks inventory (serial numbers, support status), monitors performance (bandwidth, packet loss), and importantly, performs automated configuration backups. If a device fails or a config change breaks the network, Auvik allows you to restore the previous version instantly.
It is used for rapid troubleshooting and proactive maintenance. IT professionals use it to see who is using bandwidth, identify network bottlenecks, detect rogue devices, and ensure that all network equipment is online and configured correctly without physically visiting the site.
Yes, Auvik is a highly reputable market leader in the MSP space. It is widely used by thousands of IT service providers globally and is consistently rated highly on review platforms like G2 and Capterra for its ease of use and visualization capabilities.
No. IT Glue is designed to preserve data integrity. If you delete a user account (e.g., an employee leaves), the documents, passwords, and assets they created remain in the system. The "Created By" audit trail also remains intact, ensuring you never lose institutional knowledge just because a staff member departs.
You can add documents in several ways:
- Manual Creation: Use the document editor to write SOPs directly in the platform.
- Import: You can drag and drop Word files or folders to bulk-import legacy documentation.
- API/Integration: Assets can be added automatically via integrations with tools like Auvik or your RMM/PSA.
- Email: You can email documents directly into specific IT Glue folders.
IT Glue is used to centralize and standardize IT information. It stores assets, passwords, standard operating procedures (SOPs), vendor contacts, and licensing info in a secure, SOC 2-compliant framework. Its primary value is "Relationship Mapping"—linking a password to a server, and that server to an application, so technicians have all context needed to solve a ticket in one view.
They integrate to form a "live documentation" system. Auvik scans the network and detects details like device names, IP addresses, serial numbers, and firmware versions. It pushes this real-time data into IT Glue. This means your documentation (IT Glue) is automatically updated by the network reality (Auvik), eliminating the need for manual data entry and ensuring your records are always accurate.