Nationwide On-Site Technical Support at No Additional Costs
Experience hands-on help from certified engineers
- Expert on-site support
- Custom solutions
- 24/7 NOC monitoring
- Dedicated Technical Account Manager
- Proactive maintenance
- Network of certified engineers across the USA
- Huge cost savings
- Seamless scalability
- Product agnostic
On-Site Engineering Services from Certified Technicians
As an entrepreneur, there are a lot of things that demand your attention. And you skillfully handle everything by putting in hours. But we know when it comes to technical matters you too crave expert guidance—someone who is there for you when your network goes down at 2 AM on a holiday, to guide you on the best way to bring about a system upgradation without causing massive downtime, or to check your system and address vulnerabilities before everything crashes.
Because your IT infrastructure is not just a machine. It is the very soul that drives your operations, sales, customer support, and governance. Therefore, even a simple breakdown that isn’t timely mended can soon translate into chaos, data loss, cyber-attacks, endless chains of firefighting, and revenue loss.
Obviously, you dread such a consequence. But you are really in a fix because hiring in-house staff is costly, and filling vacancies is tougher.
This is where Excensure comes in.
Through 24/7 proactive remote monitoring and regular on-site diagnostics by our technicians, we check the health of your IT infrastructure with a hawk’s eye and address issues so that you don’t face unplanned downtime 99.9% of the time. And if you experience IT failure beyond the scope of remote remediation, our certified engineers reach you to offer on-site engineering help at no extra cost and get your operations up and running in no time.
Moreover, when you are planning for a major system upgrade or migration, a dedicated Technical Account Manager (TAM) plans and oversees the entire execution, meaning fewer deadline extensions and unplanned downtimes.
You must be thinking that such service will come at exorbitant prices. So, let us assure you that is not the case. By following cost-optimization techniques, we offer you custom solutions at a fraction of the cost of an in-house employee. Moreover, you can expand the scope and scale of the services as per your needs.
Seems unbelievable? Click on the button below and let’s have a quick chat.
Why You Need On-Site Engineering Services
Well, you already know the importance of having expert help in IT—especially if you don’t have a dedicated IT team in-house. Because let’s face it: without a dedicated in-house team, you are left with little internal skill to fix IT. But that can only be a stopgap measure, not a substitute for an expert—don’t you agree?
Here is what all can go wrong when you do not have on-site technical support from a managed IT service provider:
- Vulnerabilities go undetected: Your network has vulnerabilities that can go undetected for months without expert intervention. And this leaves your business and data vulnerable to cyber attackers looking for loopholes and easy targets. Can you afford to be the next victim?
- Data Losses: Today, data is the most important asset for any business. And if you haven’t set up failover configuration, recovery testing, or backups, you risk losing every piece of your data during a system failure or cyberattack. Can you risk losing these priceless assets?
- Unplanned Downtime: In most cases, your IT assets do not go down on a fine morning because they don’t feel like working. They keep giving you silent signals long before they finally break down. But without an expert, you won't be able to isolate signal from noise. Result? Sudden breakdown, chaos, unplanned downtime, and revenue loss.
- Compliance failure: You know compliance failure can mean legal and financial losses—in short, catastrophe for your business. And without expert guidance and detailed reports, you and your team will probably descend into chaos when auditors come knocking at your door for reports.
Features that Define Our On-Site Engineering Service
Are you still undecided about whether you need us? We know making a decision is tough. So, while you are still on our site, why don’t you look at the features of our on-site engineering service and what’s in it for you:
- Nationwide Engineer Access: Have you ever waited for hours or days for experts to offer hands-on support? No more. Our certified technicians are present all over the continental US. So, if remote support cannot address an issue, one of them rushes to your side before you even dial for help.
- Compliance Focus: Worried about compliance hassles? No more. Our certified technicians physically verify and implement compliance controls. They also offer regular reports that ensure adherence to all standards, including HIPAA, GDPR, or PCI DSS.
- Custom Solutions: Why unnecessarily pay for services you don’t need? A dedicated Technical Account Manager (TAM) understands your requirements and offers solutions that align with your business needs and objectives. Result? No more inflated bills and real cost savings.
- 24/7 Proactive Maintenance: You don’t need to worry about IT. We will check and fix your IT through regular site visits and 24/7 remote monitoring so that your business operations don’t grind to a screeching halt due to emergencies.
- Expert Support: Highly skilled and certified technicians offer on-site technical support to help you with complex installations, upgrades, and troubleshooting so that IT tasks are executed precisely and without disruptions. Moreover, a dedicated Technical Account Manager (TAM) oversees everything, so you don’t have to.
Services You Get Under On-Site Engineering
Curious to know what services you can get under on-site engineering? Here is a list:
- Infrastructure Setup & Upgrades: Trust us to install and configure your servers, workstations, and network equipment. Our certified US-based technicians handle all the load at your premises so that you can dedicate all attention to core operations.
- Troubleshooting and Resolution: Our certified technicians diagnose and repair your hardware, network, and software issues that can’t be resolved remotely.
- Compliance Audits: We periodically visit your premises to physically audit your IT infrastructure and ensure compliance with CMMC, SOC 2, PCI DSS, etc. This means you won’t face compliance hassles ever.
- Seamless Project Execution: A dedicated TAM designs custom project plans for seamless execution of IT projects. They also ensure adherence to the plan and compliance—resulting in on-time execution and minimal downtime.
- Full-Proof Security: Our team visits you periodically and ensures that all the security measures are in place and performing at their best potential.
How You Gain by Choosing Excensure
We know choosing an MSP is hard, especially when there are so many options out there in the market. So, let us talk about what you will gain by choosing us:
No Geographic Restriction
We don’t want to limit your operations to the confines of geographical boundaries. That is why our certified technicians reach you across the length and breadth of the continental US to offer hands-on technical help.
Cost-Efficient
You will save around 40% by opting for our cost-efficient customized solutions rather than hiring your in-house dedicated IT personnel.
24/7 Support
With us, you will have a reliable IT expert looking over your systems and processes 24/7—even on Sundays and holidays.
Seamless Project Execution
A dedicated Technical Account Manager looks after your IT project execution and ensures there are minimal time or cost escalations.
Scalability
Scale fearlessly without worrying about your IT infrastructure. We will make sure everything keeps running seamlessly in the backend.
99.9% Uptime
Regular on-site engineering assessments along with 24/7 proactive monitoring mean fewer chances of system failure—resulting in reduced downtime, chaos, and revenue loss.
No Compliance Hassles
You focus on operations. We maintain your systems and create regular reports to keep your business compliant.
Product Agnostic
Excensure is product-agnostic. We do not come with bias or favor selling a vendor’s product because of higher margins. The products we provide are project-based and reflect the correct product sets at the best margins available.
There is more. Why don’t you click the link below and explore now.
The Process Behind Incredible Service
We have made excellent service delivery a habit. But behind the scenes, there is a detailed process that must be executed with clockwork precision each and every time. A dedicated TAM ensures this. For instance, let’s talk about the process that we follow to limit downtime during a crisis.
Proactive Monitoring
Our team remotely monitors the health of your IT equipment 24/7. When we detect an issue, we first try to fix it remotely without disrupting your operations. Most of the time, you won’t even know there was an incident.
Physical infrastructure management
Our certified team also physically checks your equipment periodically to make sure everything is in order. Proactive maintenance and physical checks help us maintain 99.9% uptime.
Automated Remediation
If it’s simple, scripts restart the process or reroute traffic.
Escalation
If automation fails, our US-based certified technicians rush in to perform on-site diagnostics and manual remediation.
Patch Management
After remediation, we apply updates through security patch automation and keep vulnerabilities sealed.
Reporting
We document everything, update reports, and seal the job.
Are You Craving Technical Support and Guidance?
Partner with Excensure and experience 24/7 proactive monitoring and on-site technical assistance across continental US at no extra cost.
Click the button above. Don’t wait until a crisis hits.
FAQ
Frequently Asked Questions
On-site engineering or field engineering services are when your managed service provider sends certified technicians to visit your site and offer on-premises hands-on support. Sometimes technical issues can’t be solved remotely and need hands-on help from a technical expert. During these periods, on-site engineering support can be the support businesses need. Excensure for instance offers on-site engineering support across continental U.S., including Ohio, New York City, New Jersey, and Toronto.
In on-site engineering, a certified technician visits your premises for diagnosing and addressing the issue your device is facing. In contrast, under remote NOC support, the faults are diagnosed and rectified remotely. Excensure offers 24/7 NOC support along with field-engineering services. Our team first tries to resolve issues through remote remediation. However, if automation fails, our US-based certified technicians rush in to perform on-site diagnostics and manual remediation.
Having remote support is fine. But sometimes businesses need hands-on support and expert guidance—someone who is there for you when your network goes down at 2 AM on a holiday, to guide you on the best way to bring about a system upgrade without causing massive downtime, or to check your system and address vulnerabilities before everything crashes. In situations like these, businesses need on-site engineering services or field engineering services.
On-site engineers handle a lot of different tasks, including infrastructure installation and upgrades, physical infrastructure management, on-site diagnosis and technical support, implementing zero-trust security measures, compliance audits, project planning, and execution, etc.
Definitely. Excensure’s on-site certified engineers are trained to work both alone and in partnership with your in-house IT team. Connect now to know more.
Of course. During emergencies, our team first tries to resolve issues through remote remediation. However, if automation fails, our US-based certified technicians rush in to perform on-site diagnostics and manual remediation. Excensure offers on-site engineering support across continental U.S., including Ohio, New York City, New Jersey, and Toronto, and that too without charging extra.
Excensure offers 24/7 proactive NOC monitoring and support along with on-site engineering support. Our team remotely monitors the health of your IT equipment 24/7. When we detect an issue, we first try to fix it remotely without disrupting your operations. Most of the time, you won’t even know there was an incident. Moreover, our certified technicians also physically check your equipment periodically to make sure everything is in order. Proactive maintenance and physical checks help us improve network reliability and maintain 99.9% uptime.