OUR SERVICES
How much time to get my Company on Managed Services?
ON BOARDING
- Assume 30 days to bring your company onto Managed Services
- Set up all tools and reporting for Managed Services.
- Determine detailed escalation procedures and personnel.
- Production of detailed documentation of your current environment.
- Determine the state of your technology and risks to your business.
- Determine the state of your security.
- Evaluation of existing policies (e.g. change management, access, admin, password, retention, etc.).
- Delineate the options/budget for optimizing your technology.
- Create initial IT roadmap with current and future states.
How will Managed Services elevate my Business?
IMPROVED PERFORMANCE
Ensure Technology is current and aligns with business goals
- Update and maintain IT & Security best practices and policies.
- Executing and updating of the IT roadmap.
- Co-management of 3rd party IT relationships and all IT vendor support contracts.
- Staff training as needed.
How will I know what is being accomplished?
ACCOUNTABILITY
- A daily notification of the status of your technology.
- Monthly review of detailed reports highlighting:
- executive summary;
- Detailed IT and Security performance;
- all past and planned maintenance activity; and
- status of backups/DR and any testing.
- Quarterly business/budget plans.
- New product reviews with optional presentations.
How does my Company stay Secure?
SECURITY
Ongoing end user security training
- Periodic penetration and vulnerability testing.
- Updating architecture & policies.
- End user security training.
- Instituting security monitoring and response.
- Regularly scheduled security reports & reviews.
How will my Company budget for IT?
BUDGET
Forecasting of all:
- aged out IT solutions and products.
- new IT projects.
- technology support contracts.
- additional staffing.
How much will Managed Services cost my COMPANY?
COST
The following costs are meant to be a reliable benchmark of assumed costs:
- Assume for a company of 40 persons the estimated cost will be approximately $8/hour paid as a monthly fee.
- Assume for a company of 80 persons the estimated cost will be approximately $15/hour paid as a monthly fee.
- Assume for a company of 160 persons the estimated cost will be approximately $27/hour paid as a monthly fee.
- There will be no cost for:
- vacations, holidays,
- sick days,
- benefits and
- no cost for your trained employee’s who leave with your institutional knowledge.
What is my Business Return on Investment with Managed Services
BUSINESS OUTCOMES
Improved overall business performance:
- Service level agreements met and exceeded lead to minimized interruptions to business/employees &significant increases in business productivity.
- Cost savings of 24 x 7 scalable staffing and skills for complex systems and security.
- Cost savings of enterprise tools required to properly monitor/manage/remediate technology.
- Execution of maintenance tasks that neglected, are root causes of performance and security issues.
- Accurate data for analysis, planning and ever improving delivery of technology and business results.
- Prevention of security events with appropriate and monitored layered security defenses.
- Projects deployed and managed as planned.
- Proper planning and executive reviews for business & technology goals, roadmap and budget.